Refund policy

RETURNS & EXCHANGES

Returns

In the unlikely event that you are unsatisfied with your order, please contact us within 7 days of receiving it to notify us. 

Please then return the item to us (we can arrange for a courier collection for you and quote you on this at the time that you contact sadie@sadiebosworthatelier.com). Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging intact and no signs of damage, wear or alteration.

If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you.

If the error was on our part, we will provide you with a refund or credit note. 

 

Exchanges

 We are committed to providing you with the best fit. Kindly check the garments sizing chart online for your perfect fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for orders within South Africa at the client's cost. The items must be unworn, unwashed and undamaged with swing ticket attached. 

Please note that our accessories cannot be exchanged or returned for hygiene purposes. Should you be unhappy with your order please contact us and we will arrange a refund or exchange the damaged/incorrect item. Refunds and exchanges subject to approval on a case by case basis.

To request an exchange, please email sadiebosworthatelier@gmail.com with your order number and we'll get back to you. We will quote you on the cost of the courier to get the original product back to us, and the new product to you. Once your item/s have been received by us, your desired item/s will be delivered to you.

 

PLEASE NOTE.

Regrettably we cannot accept returns or exchanges on international orders or any sale, discounted or promotional items.