DELIVERY

Once your order ships you will receive an email with your tracking number and order details.

You will be required to sign for your order so please provide us with an office our address where someone will be able to sign for your delivery between 9am - 5pm. 

We cannot be held responsible for failure to accept the delivery.

 

Local Shipping

All local orders are handled by The Courier Guy. 

Standard delivery is overnight to central areas, and two to three working days for outlying areas. 

We unfortunately cannot deliver to P.O Boxes.

Please ensure that someone will be available to accept your delivery. 

 

International Shipping

Do you ship internationally?

Yes, we ship WORLDWIDE to every country other than Russia, Belarus and Ukraine due to the current war.

We have already sent packages to many countries all around the world.

*If we can not for any reason ship to your location, we will contact you to see what options are available.

If we cannot find a solution we will give you a FULL REFUND.

We use DHL for all international orders. 

 

How long does shipping take?

We use DHL for all of our EXPRESS shipping, which averages 3 - 9 working days.

Free shipping is available to select countries.

Please note during busy periods it can take us 24-72 hours to prepare your order.

 

Can I change my shipping address?

With DHL shipments, this can be done at any time via the DHL website using your tracking number. If you are making a drastic change, such as country or state, this must be done before we ship the product out.

 

How do I track my package?

When we ship off your order, we have live shipping with DHL, they send you everything you need to know regarding your package.

www.dhl.com

 

Import duties and taxes:

For our USA and Australian customers there are NO taxes or duties on your orders!!

For other countries (we have shipped to hundreds of others around the world) there may be taxes and duties.

Please use the following tax & duty calculator for a rough estimate https://www.simplyduty.com/import-calculator/

 

*Disclaimer*

SimplyDuty makes every attempt to provide up to date & accurate information in all their services. As they rely on data from a multitude of sources including Governments’ Customs, WTO, WCO and 3rd part data suppliers we cannot be held responsible for any loss material or financial in the off chance data is not 100% accurate.

Please note, all parcels are shipped from South Africa

Please note that duties & taxes depend on your country, we (Sadie Bosworth Atelier) make no money from these charges, taxes and duties are charged buy your local revenue services and unfortunately we are not able to change or control these charges.

IMPORTANT!!! We do not cover any of your local duties or taxes (if there are any) - this is for your own account.

Please ensure check and understand your local duties and taxes before placing your order, again we will not pay for your local taxes or duties.

You will forfeit your order if you choose not to pay your taxes / duties.

If you choose to not accept the duties or taxes after your package has left our premises, if the package is returned to us, you will be liable for all direct costs we incur, including but not limited to packaging, shipping, local vat and duties, often these packages are destroyed meaning you will be liable for the full amount. Please make sure you are happy to pay the local taxes and duties before ordering from our site.

Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. We takes no responsibility for the parcel once it leaves South Africa.

To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to make them as dutiable “merchandise". We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

 

RETURNS & EXCHANGES

In the unlikely event that you are unsatisfied with your order, please contact us within 7 days of receiving it to notify us. 

Please then arrange for the item to be returned to us. Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging intact and no signs of damage, wear or alteration. 

If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you.

If the error was on our part, we will provide you with a refund or credit note.

 Please notify us via email that you would like to return an item as well as stating the reason for the return. Our dispatch team will arrange collection of the item. *Please note that the shipping costs for delivery and return as well any customs / duties taxes incurred will be deducted from the refund amount.

 

BRIDAL GOWNS & VEILS

Each of our bridal gowns and veils is custom made to our client's unique specifications and measurements. As such please note that that Sadie Bosworth Atelier do not offer refunds or accept returns on any of our gowns or sample sale pieces.

 

TULLE ROBES

We are committed to providing you with the best fit. Kindly check the garments sizing chart online for your perfect fit. If you are not entirely satisfied we offer an exchange within 7 days of receiving for orders within South Africa at the client's cost. The items must be unworn, unwashed and undamaged with swing ticket attached. 

 

ACCESSORIES 

In the unlikely event that you are unsatisfied with your order, please contact us within 7 days of receiving it to notify us. 

Please choose carefully as we do not offer exchanges for pierced earrings due to hygiene reasons.

For all other items, excluding pierced earrings, we can offer an exchange or credit note within 14 days of your order date.

Please note the terms of accepted changes are:

• Items must be returned in original condition, unused and unworn.
• All Jewellery boxes and packaging must also be returned in original condition and unused.
• Tags must still be attached where applicable.

Please then return the item to us. Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging intact and no signs of damage, wear or alteration.

If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you. 

Refunds and exchanges subject to approval on a case by case basis.

In the unlikely event of receiving an item with a manufacturing fault, our studio will need to be notified via bijouxbysadiebosworthatelier@gmail.com within 7 days of receiving your order.

Please note that naturally occurring variances in our pearls or gemstones are not considered manufacturing faults.

  

SAMPLE SALE GOWNS  

Sample sale gowns are gowns that have been tried on by brides in our studio, and featured in editorial shoots This means that  all of the pieces on our sample sale will show some signs of wear and tear. Our team takes great care in going through samples and reducing the regular retail price according to the amount of wear we find on each gown. We recommend that you have your sample sale gown specialist dry-cleaned once it arrives with you – this should get rid of any visible marks and brighten the overall appearance of your sample sale gown. 

We endeavor to add as many details of each gown on each sample sale listing, however, if you need in-depth details about defects please reach out to us at sadiebosworthatelier@gmail.com

Please choose your Sample Sale gown very carefully. It is up to brides to decide if they would like to go ahead with a specific size or sample – you are welcome to contact us to find out specific details about the sizing of samples. Sample sale gowns are made according to set sizing so in most cases you might need to have minor alterations made to your gown to suit your unique shape

 

WE DO NOT ACCEPT RETURNS OR REFUNDS ON ANY SAMPLE SALE GOWNS

All sample sale gowns are sold on a first-come, first-serve, sold-as-is basis. Unless there is a clear manufacturing fault with your gown, we can not accept returns or exchanges on these gowns due it not fitting or due to minor defects. 

Furthermore, missing beading, small frays etc. are not considered defects and does not warrant a return due to manufacturing fault. We would be happy to provide you with all the details around minor defects on your gown before you purchase the piece online.

If your sample sale gown arrives with you and you are not satisfied with this piece (apart from extremely rare occasions where there happens to be a manufacturing fault) we recommend reselling your gown. 

 

COLOUR DIFFERENCE

We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, all colours change slightly depending on the light, the camera, the screen the image is seen upon and any editing that has been done. Please allow for a slight variation of colour due to these distortions. 

 

INSURANCE 

Please note that as a precautionary measure we add insurance protection to all of our made to order bridal and evening gowns and sample sale gowns. This is at 3% of the shipments full value. 

 

PLEASE NOTE

Regrettably we cannot accept returns or exchanges on international orders or any sale, discounted or promotional items.